Founder Lanes Private Limited
Last updated: [ 05th Jan, 2026]
Founder Lanes Private Limited (“Founder Lanes”, “Company”, “we”, “our”, or “us”) provides professional services including business setup, compliance, accounting, consulting, and subscription-based offerings through its website https://www.founderlanes.com.
This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, or credits may be processed for payments made through payment gateways, UPI, direct bank transfers, or any other mode.
1. Nature of Services
Our services are professional, digital, and compliance-oriented in nature, involving:
- Allocation of professional resources
- Government filings and statutory submissions
- Access to subscription-based tools, content, or advisory
Accordingly, all purchases should be made after careful consideration.
2. General Refund Policy
a. Non-Refundable Services
Payments made for the following are non-refundable:
- Services already initiated or delivered
- Government fees, statutory charges, or third-party fees
- Subscription fees once access is granted
- Consultation fees after the session is scheduled or conducted
- Delays or rejections arising due to incorrect or incomplete information provided by the user
3. Refund Eligibility
Refunds may be considered only in the following situations:
- Duplicate payment made for the same service
- Payment deducted but service not initiated due to a technical error attributable to Founder Lanes
- Incorrect amount charged due to a system error
All refund requests are subject to internal review and approval.
4. Subscription Cancellations
- Users may cancel subscriptions at any time through their account dashboard or by contacting support.
- No refunds will be issued for partially used subscription periods.
- Subscription benefits will remain active until the end of the current billing cycle.
5. Mode of Refund
Approved refunds shall be processed through:
- The original payment method, or
- Bank transfer to the customer’s registered bank account (where original method is not feasible)
Refund timelines:
- Payment Gateway / UPI: 5–10 working days
- Bank Transfer: 7–14 working days
Processing time may vary based on banks or payment providers.
6. Payments via Direct Bank Transfer
For payments made through NEFT / RTGS / IMPS / wire transfer:
- Refunds, if approved, will be issued only to the originating bank account
- The customer must provide correct bank details for processing
7. International Payments
- Refunds for international transactions may be subject to:
- Currency conversion differences
- Bank or gateway charges
- Founder Lanes shall not be responsible for exchange rate losses or intermediary bank fees.
8. Chargebacks & Disputes
- Initiating a chargeback without contacting Founder Lanes may result in suspension of services
- We encourage users to contact us first for resolution
- Chargebacks found to be fraudulent or unjustified may be contested
9. How to Request a Refund
Refund requests must be submitted via email with the following details:
- Registered name
- Email & mobile number
- Order ID / Invoice number
- Payment mode
- Reason for refund
Email: support@founderlanes.com
10. Limitation of Liability
Founder Lanes’ maximum liability shall be limited to the amount paid for the specific service in dispute.
11. Policy Modifications
Founder Lanes reserves the right to modify this Refund & Cancellation Policy at any time.
Changes shall be effective immediately upon posting on the Website.
12. Contact Information
For any questions related to refunds, cancellations, or billing:
Founder Lanes Private Limited
Indore, Madhya Pradesh, India
Email: support@founderlanes.com
Website: https://www.founderlanes.com
Compliance Note (Important)
This policy is aligned with:
- Indian IT Rules
- Common requirements of Razorpay / PhonePe / UPI
- Digital & professional service industry norms